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Rank: Administration
Groups: Burlington Band of Brothers
, Duke, Member, Primus Inter Pares
Joined: 9/15/2007
Posts: 913
Location: At Hobby Kingdom..
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We've recently implemented our "Order by Monday, get it by Friday" policy. It's proving HARD to implement.
Cue the circus music cuz this is what we've been faced with recently:
-- Privateer press hasn't been returning our phone calls to place an order. We try day after day after day. I've been pressing Jason hard to climb the ladder: talk to his supervisor. Guess what, the guy we deal with regularly is the sales manager. Ya, turns out they haven't been returning our calls to take our order because they're behind on shipping by 2 weeks and frankly don't want to make the situtation worse by taking more orders. Doh!
-- So we place a privateer order with another supplier. We tell them we have to get it here ASAP. We order thursday hoping it arrives by Friday. Nothing friday, nothing monday, nothing tuesday. Can't get them on the phone. They don't return our calls. We finally get them at 5:30 on the phone and we're asking where our order is! They are in the GTA how long does it freakin take to get a box here?! They say the orders normally ship next day. So what'd they do, ship it by mule? Well it turns out that when he took our order on thursday he didn't do anything with it. They don't ship anything until tuesday. So they lied to us on thursday when they said it was shipped.
To give truth to him who loves it not is but to give him more plentiful material for misinterpretation. --George MacDonald
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Rank: Knight Champion
Groups: Member
Joined: 5/30/2008
Posts: 537
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Godspeed with Privateer. They have things that I want. 
Currently running D&D 4th Edition, Star Wars Saga Edition Currently playing Pathfinder Wizard's Play Network Organizer RPGA Herald-level DM since February of 2005 Warmachine Mercenaries: 0 points
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Rank: Knight Commander
Groups: Member
, W/H Challenge
Joined: 8/1/2009
Posts: 390
Location: Oakville
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It is extremely unfortunate that you guys have to deal with this. The HK has great customer service, but you can't provided such good service if the backbone of the store (the products you sell and the suppliers of said products) are unreliable. Really unfortunate. You guys should be getting the giftcards.
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Rank: General
Groups: Aces & Eights RPG
, Axis, Burlington Band of Brothers, Forgotten Realms D&D, Member, W/H Challenge
Joined: 10/14/2007
Posts: 2,824
Location: Burlington
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I just wanna buy my Skorne 
Because that's how I roll. Warhammer Fantasy
High Elves: 6000pts Beware the Angry Dragon!
Tomb Kings: 3500pts They're better then you think, honest!
Dark Elves: 5000pts New hawtness
40k
Orks: 5000pts It's a lot of boyz. And they're heavy. So they stay home. Poor Boyz
Flames of War
Italians: 3000pts Loving the new Afrika companies
Germans: 5000pts Anybody want some?
British Armour: 2000pts Yes. We really are that fast
Warmachine/Hordes
Cygnar/Mercs: 267pts + Casters 43% painted. Those new duplicate units for my tiers brought down the number. Almost got to 50%!
Skorne/Minions: 129pts +Warlocks These guys DO look freakin' sweet!
I'm painting stuff, come and mock..er.... motivate me!
Praise Orcus!!!
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Rank: Sergeant Major
Groups: Member
Joined: 11/9/2007
Posts: 138
Location: Hamilton/Halifax
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You're doing your best, and we all greatly appreciate that. The order system cannot work without cohesion with the suppliers and I will in no way hold HK accountable for the suppliers' shortcomings. You guys do a great job, keep it up.
I love the smell of napalm in the morning. It smells like... victory.
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Rank: Knight Commander
Groups: Member
Joined: 12/30/2008
Posts: 255
Location: Dundas, ON
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You know what, honestly, you guys shouldn't be on the hook for stuff like that. Anyone with a shred of common sense and moral decency wouldn't hold you to your promise in the face of bull@#$% like that. Privateer Press and suppliers with loathsome business practices are real stumbling blocks when your trying to run a business right. I think you need to put in some disclaimers that certain situations are unavoidable.
Thindol
There are two kinds of people: those who say to God, "Thy will be done," and those to whom God says, "All right, then, have it your way."
- C. S. Lewis
I am returning this otherwise good typing paper to you because someone has printed gibberish all over it and put your name at the top.
- An English Professor
To be willing to die for an idea is to set a rather high price on conjecture.
- Anatole France
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Rank: Royal Guard
Groups: Member
Joined: 10/19/2007
Posts: 1,510
Location: Burlington
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I've heard this from Spud, and now more than ever I believe he's right.
Privateer is a medium-sized business that is still trying to run itself like a small business. It's causing them problems, and costing them money.
Chaotic neutral means never having to say you're sorry.
Very First Vanity Signature:
Circle Orboros: 71 models; 137 points plus warlocks
Minions: 14 models; 20 points
Mercenaries: 6 models; 20 points plus warcaster
Cygnar: 1 model; 2 points
Tau Empire: 2009 points including all special characters
LOTR SBG: Evil 385; Good 4468
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Rank: Royal Guard
Groups: Member
Joined: 11/1/2007
Posts: 1,357
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Just because you're a good miniatures company, does not mean you're a good logistics company. :) They should outsource the whole thing or pony up and build the backbone. It won't be cheap, but it is probably the cost of moving to the next level.
"If you scream misfire enough, it does happen." 
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Rank: General
Groups: Member
, Science!!, W/H Challenge
Joined: 10/15/2007
Posts: 2,203
Location: Burlington
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They posted that they're hiring on their front page today, who knows...
 Lost Hemisphere- Warmachine, VS System and other gaming bloggery
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Rank: General
Groups: Aces & Eights RPG
, Burlington Band of Brothers, Forgotten Realms D&D, Member, Planner, W/H Challenge
Joined: 11/17/2007
Posts: 2,103
Location: Burlington
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I asked through the PGer channels. This information has been passed to those involved. Apparently they don't have dedicated retail personnel but the situation has been rectified. They did remind me that they are having a huge release year.
Hopefully this means that HK will be contacted or can contact them and the issue will disappear. This is in regard to Privateer Press only.
WarmaHordes
All Hordes faction at least battle box. PoM, Retribution, Khador BB.
FoW
American Airborne, British Airborne, Death or Glory Squadron, New Zealand Rifle Coy, Welsh Guards)
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Rank: Royal Guard
Groups: Forgotten Realms D&D
, Member
Joined: 10/13/2007
Posts: 1,358
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I think you should have a "blacklist" for certain companies, Privateer can be on that list until they prove otherwise. Items ordered from them are expected to take longer...say 3-4 weeks or whatever they are currently delivering their goods at.
I bounce and cut off your head!
Circle...got the new rules not sure how many points I have now. :P
2000 or so + points of Nids...some primed, some sort of stripped etc.
1000+ points of Chaos Marines.
2500+ points of Dark Savants.
3000+ points of Chaos Daemons...slowly...coming along.
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Rank: Knight Champion
Groups: Member
Joined: 4/12/2008
Posts: 783
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Wow, that's rough. Let's not forget GW either. I'm not sure about their other systems, but any New Release blisters for LoTR are immediately going to GW Direct. Not only do I have to buy them from a GW store, but often the stores themselves don't stock the item and I have to order it in! Just a rant to clear my head... Sorry if anyone was offended.
"When I think of logic, I think of three names: Descartes; Spock; Grignr."
"When I think of wisdom, I think of three names: Solomon; Confucius; Grignr."
"When I think of deep psychological insight, I think of three names: Freud; Jung; Grignr."
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